77g77 Privacy Policy

This Privacy Policy ("Policy") describes how 77g77 ("we", "us", "the Platform") collects, uses, stores, and discloses personal information when you visit or use the 77g77 website at 77g77.ws and any related services. This Policy applies to all registered users and visitors, including players accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

By registering an account or continuing to use the 77g77 platform after this Policy has been published, you acknowledge that you have read and understood this Policy and consent to the processing of your personal information as described herein. If you do not agree with any part of this Policy, you should discontinue your use of the Platform immediately.

1Information We Collect

77g77 collects personal information in several ways: directly from you when you register, make a deposit or withdrawal, contact support, or use the platform; and automatically through your device and browser when you interact with our services. The categories of personal information we may collect include:

• Identity information: your full name, date of birth, gender, and national identification document details as provided during registration or KYC verification.
• Contact information: your mobile number, email address, and any correspondence you send to our support team.
• Financial information: transaction records, deposit and withdrawal history, payment method details (such as bKash or Nagad account references), and account balance history.
• Technical information: IP address, device type, operating system, browser type and version, session duration, pages visited, and referral source.
• Gaming activity: betting history, game preferences, bonus usage, and responsible gaming tool settings (such as deposit limits or self-exclusion status).

We collect only the information that is necessary for us to deliver our services, comply with applicable regulatory and anti-money-laundering obligations, and maintain the security and integrity of the platform. We do not collect sensitive personal data such as biometric data, religious beliefs, or political opinions unless required by law.

2How We Use Your Information

The personal information we collect is used for the following purposes:

• Account management: to create, verify, and maintain your 77g77 account, including processing your registration and identity documents during KYC.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, and other local payment methods; to award bonuses; and to provide access to games and betting markets.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and any other prohibited conduct under our Terms & Conditions.
• Responsible gaming: to monitor gaming activity, apply responsible gaming tools such as deposit limits or self-exclusion, and provide intervention where necessary.
• Customer support: to respond to your enquiries, process complaints, and provide assistance via live chat or email.
• Platform improvement: to analyse usage patterns, performance metrics, and user feedback in order to improve the quality, reliability, and range of our services.

3Legal Basis for Processing

We process your personal information on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: processing required to fulfil the contract between you and 77g77 — for example, verifying your identity, processing payments, and giving you access to games.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money-laundering rules, KYC requirements, and data protection obligations.
• Legitimate interests: processing carried out for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights.
• Consent: where we rely on your consent for a specific processing activity — such as sending you promotional communications — you may withdraw that consent at any time by contacting support or updating your account preferences.

4Sharing Your Information

77g77 does not sell or rent your personal information. We may share your data with trusted third parties only in the following limited circumstances:

• Payment processors: to process deposits and withdrawals, we share the minimum necessary financial data with licensed payment service providers such as bKash, Nagad, and Rocket. These providers are contractually bound to handle your data securely and not to use it for any other purpose.
• Game providers: game studios and technology providers who power our casino games and betting services may receive limited technical session data to facilitate gameplay. They do not receive your personal identity or financial details.
• Regulatory and law enforcement authorities: where we are legally required to disclose personal information to comply with applicable law, regulation, court order, or government request, we will do so. We will notify you where permitted by law.
• Professional advisers: our legal, accounting, and auditing advisers may access limited personal data where necessary to provide their services to 77g77, subject to strict confidentiality obligations.

All third parties with whom we share data are required to maintain appropriate security standards and to process your data solely for the purposes for which it was shared. We do not permit them to use your data for their own independent commercial purposes.

5Payment Data and KYC

Financial data — including bKash, Nagad, and Rocket transaction references — is handled with an elevated level of security. Payment method details are stored in encrypted form and are never transmitted or stored in plain text. Full card or mobile wallet numbers are not retained on 77g77 servers; only tokenised references provided by the payment processor are held.

KYC (Know Your Customer) verification may require you to submit copies of government-issued identification documents, proof of address, and in some cases proof of payment method ownership. These documents are processed solely for identity verification and regulatory compliance purposes. Copies are stored securely and are not shared with third parties except where legally required.

6Cookies and Tracking Technologies

77g77 uses cookies and similar tracking technologies to enhance your experience on the platform. The types of cookies we use include:

• Essential cookies: required for the basic functionality of the platform, including maintaining your logged-in session, remembering your language preference, and enabling the secure checkout process for deposits.
• Analytics cookies: used to collect anonymised data about how users interact with the platform, which pages are most visited, and where technical errors occur. This data is used to improve the platform and does not identify you personally.
• Preference cookies: used to remember your settings and preferences, such as display options and responsible gaming settings, so you do not need to reset them on every visit.

Most browsers allow you to control cookies through their settings. Disabling essential cookies may affect the functionality of the platform. To manage your cookie preferences, refer to the help documentation of your browser. We do not currently support Do Not Track signals as there is no standardised industry response to these signals.

7Data Retention

77g77 retains your personal information for as long as your account is active and for a period after account closure as required to meet our legal and regulatory obligations. In general, account and financial records are retained for a minimum of five years from the date of account closure, in line with applicable anti-money-laundering and record-keeping requirements.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be associated with you. Where you have submitted a data deletion request, we will process it within a reasonable time, subject to any overriding legal obligations we may have to retain certain records.

8Data Security

77g77 implements a range of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and ongoing monitoring of platform activity for anomalous or suspicious behaviour.

While we take all reasonable steps to protect your data, no system is entirely immune to security threats. In the event of a data breach that poses a risk to your rights, 77g77 will notify affected users as soon as reasonably prac ticable and will take prompt remedial action.

9Your Rights

As a user of 77g77, you have the following rights in relation to the personal information we hold about you:

• Right of access: you may request a copy of the personal information we hold about you at any time.
• Right to rectification: if any personal information we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: in certain circumstances you may request that we delete your personal data, subject to any overriding legal obligations we have to retain it.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, such as while we are verifying its accuracy following a rectification request.
• Right to object: where we process your personal data on the basis of our legitimate interests, you may object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, please contact our support team via live chat on the platform or by email. We will respond to all valid requests within a reasonable timeframe. Please note that some rights are subject to limitations where we have legal obligations to retain or process certain data.

10Children's Privacy

77g77 is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user is under 21, their account will be closed immediately and any funds held will be returned after identity verification, in accordance with our responsible gaming obligations. If you believe a minor has registered on 77g77, please contact our support team immediately so we can investigate and take appropriate action.

11Third-Party Links and Services

The 77g77 platform may contain references to or integrations with third-party game providers and payment services. These third parties operate under their own privacy policies and data handling practices, which are independent of this Policy. 77g77 is not responsible for the privacy practices of any third-party service provider. We encourage you to review the privacy policies of any third-party services you use in connection with the platform.

12Changes to This Privacy Policy

77g77 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page. Where the changes are significant, we will use reasonable efforts to notify registered users via their registered contact details. Your continued use of the platform after any changes are posted constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically so that you are always aware of how we handle your personal information. If you have concerns about any changes to this Policy, please contact our support team before continuing to use the platform.

13Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 77g77 handles your personal information, please contact our support team. We are available 24 hours a day, 7 days a week via live chat on the platform or by email. All privacy-related requests will be handled with appropriate confidentiality.

Support email: [email protected] (plain text only — not a clickable link). Please include your registered mobile number and a brief description of your request so that our team can assist you as efficiently as possible.